Shipping and delivery
1. SHIPPING METHODS
Shipments are made by an express courier service, selected by the Seller from those with the best proven experience.
The shipment will be insured for the value of the product, with notification of delivery to the address provided by the Buyer when ordering.
We don't deliver to P.O. boxes.
- DELIVERY TIMES
The shipment of the order (“processing of order”) may take within 7 days from receipt of the Buyer’s proof of payment by the Seller.
Products delivered in Italy and in Europe on average within six or seven working days after processing; in non-European countries delivery is within ten working days after processing.
In the case of specific destinations, islands or remote locations, delivery may take more time, but in any case, shall take place within thirty days.
In the case of products ordered that are not immediately available or of ‘made to order’ products, once the order is completed, the Buyer will be contacted by phone or e-mail on the number and address provided when ordering, and notified regarding the longer lead times; if the time required should exceed the Buyer’s expectations, they may cancel the order.
- SHIPPING COSTS
The cost of shipping and insurance of products are dependent on volume and weights of the item ordered. Shipping costs are covered by the Buyer and will be clearly stated at the time of the order.
In the case of non-European deliveries, the Buyer shall be responsible for the costs for importing/customs clearance of the order in the destination country.
- TAX DOCUMENTS
Every shipment in Italy or Europe will be accompanied by a tax receipt for the value of the goods, or an equivalent invoice if this was requested on ordering.
An invoice will accompany all non-European shipments.
However, if the recipient of the shipment differs from the Buyer (shipping address differs from the billing address), the receipt/invoice shall not be included in the shipment but sent separately by post to the Buyer’s address.
Local pickup within Rome, Italy
If you wish to proceed with a local pickup within Rome, after placing your order and selecting local pickup at checkout, your order will be prepared and ready for pickup within 7 business days. We will send you an email when your order is ready along with instructions and pickup address.
Please have your order confirmation email with you when you come.